Effective Date: 17/08/2025

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MercyBridge Care is committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal and sensitive information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1. What Information We Collect

We may collect personal and sensitive information, including but not limited to:

• Full name, date of birth, and contact details

• Address and emergency contacts

• Medicare number or NDIS participant number

• Health and medical information

• Cultural or linguistic background

• Financial and payment information

• Details of services provided or requested

 

2. How We Collect Your Information

We collect information through:

• Direct communication with you (phone, in person, email, forms)

• Referral forms from healthcare professionals or support coordinators

• Government agencies (e.g. My Aged Care, NDIS)

• Your family members or authorised representatives

 

3. Why We Collect Your Information

We collect your information to:

• Deliver personalised aged care or disability services

• Develop care plans and assess support needs

• Communicate with healthcare providers or family members

• Comply with legal, funding, or reporting obligations

• Manage bookings, payments, and invoices

• Improve the quality and safety of our services

 

4. How We Use and Disclose Your Information

We will only use or share your personal information for the purposes outlined above, unless:

• You have given consent

• It is required or authorised by law

• It is necessary to prevent serious threats to health or safety

• It is required for funding, auditing, or compliance purposes

We may share your information with:

• Your nominated healthcare providers or support coordinators

• Government bodies such as the NDIS Commission or My Aged Care

• Our staff, contractors, or allied health professionals involved in your care

 

5. How We Store and Protect Your Information

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. This includes:

• Secure electronic record systems

• Locked filing cabinets for paper documents

• Staff confidentiality training

• Role-based access to information

We retain your information in accordance with legal requirements and securely dispose of it when no longer needed.

 

6. Accessing and Updating Your Information

You have the right to access or request correction of the personal information we hold about you.

To make a request, please contact our Privacy Officer using the details below. We will respond within a reasonable timeframe and may ask for verification of your identity.

 

7. Making a Privacy Complaint

If you believe we have breached your privacy or mishandled your information, you can make a complaint by contacting us:

📧 Email: mercybridge@gmail.com
📞 Phone: 0416868135
 

We will investigate all complaints and aim to resolve them promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

 

Contact Us

MercyBridge Care Services
📧 Email: mercybridge@gmail.com 

📞 Phone: 0416868135